This appointment will either be at your gp practice or at one of the six hubs throughout the city. Nhs 111 is free to phone and available 24 hours a day, 365 days a year. Nhs ereferrals allows you to choose your hospital or clinic and book an appointment with a specialist. If you have been referred to a hospital or clinic through the nhs ereferral service, booking your appointment online is easy, safe and secure. Consultations with doctors are available by appointment every weekday between 8. We know the online service isnt suitable for all patients, so the telephone appointment line is still available. Make sure you have these in front of you when booking an appointment. In england, the nhs ereferral service ers is a national digital platform used to refer patients from primary care into elective care services. It is used by nhs england and it replaced the choose and book service on 15 june 2015. Online now then enter your unique booking reference number, the year you.
Choose and book has been replaced by the nhs ereferral service which was to have started in 2014 but was postponed until 2015 after it failed an. If you have been referred to the hospital by your gp or another healthcare provider, your referral will be added to our electronic records system and triaged by a clinician to ensure you are seen by the right clinician in the right time frame. Book an appointment using the nhs ereferral service the. Appointments and stays epsom and st helier university. You can also use the nhs ereferral service if you have received a letter saying you can use this system. It allows them to book, check, change and cancel their appointments online without help from the practice. The nhs ereferral service ers provides an easy way for patients to choose their first hospital or clinic appointment with a specialist. When youre referred for your first outpatient appointment, the nhs ereferral service lets you book the appointment at a hospital or clinic of your choice, on a date and at a time that suits you. Patients will be given an appointment at the most convenient location for them.
The message is if you cant keep your appointment, please call us to let us know. You may be able to get an appointment on the same day. An appointment system is in operation and we aim to offer an appointment with a gp within 48 hours unless it is more urgent or a nurse within 24 hours. Once your gp has decided that you need to be referred to a hospital consultant, the way that you book your appointment will depend on your gp practice. Encouraging patients to book their own appointments online can also save time and money for the practice and. Choose and book in line with national department of health priorities, uclh is committed to receiving primary care referrals via choose and book. If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If your doctor has referred you to a specialist for further care you will be. If you are more than 10 minutes late for a booked appointment you may have to wait until the end of the surgery to be seen or to be asked to rebook. If at all possible it is helpful if you can please try to avoid telephoning for nonurgent appointments before 10. Book your appointment you will be advised by your doctor on how to book your hospital appointment. Refer to a service using nhs ereferrals gps should use the nhs ereferrals service ers to refer patients to first consultantled outpatient appointments at imperial college healthcare nhs trust.
You will then have to find an alternative gp practice in the local area. The nhs ereferral service ers is an electronic referral system developed for the health and social care information centre by it consultancy bjss. If you booked an appointment through the nhs ereferral service, you will need to. Enter the surgical procedure in the procedure box, then the postcode or your preferred location in the location box. Most referrals to other specialists will require you seeing or speaking with a gp, however, there are a number of services locally, listed below that you are able to make self referrals to. Recently the government ran a big campaign trying to get people to cancel their nhs appointments if they were not going to be able to make them.
Patient choice has helped hundreds of people in barnsley pick and choose a hospital appointment to suit them, and has helped shorten waiting times too. Nhs ereferral service ers mid essex hospital trust. The nhs ereferral service has introduced some new functionality to improve the patient and professional experience of the appointment slot issue asi process. Choose and book was an ebooking software application for the national health service nhs in england which enabled patients needing an outpatient appointment. Attached is your appointment request letter which tells you how to book or change your appointment. If you are more than 10 minutes late for an appointment you may be asked to rebook. Under these plans, patients will leave their gp practice with a scheduled appointment in the diary, ending the days of anxious waits for the post to arrive and frustrating calls to chase hospital letters. Booking your hospital appointment nhs ereferral is a. Our service is responsible for outpatient appointments for the majority of clinics across the trust outpatient bookings aims to ensure all patients who require an outpatient appointment receive an appointment which is suitable and timely. Once you have decided which hospital you want to go to and when, you can then book your appointment. You can book, cancel or change your gp appointment by contacting your gp. The patient booking website is known as the nhs ereferral service it is available 24 hours a day, 365 days a year it is a secure booking website, that meets national and international standards for holding and transferring information electronically. Booking your own referral appointment is also better for the nhs it saves your gp time and the nhs money.
If youre a patient, book or manage your ereferral visit nhs. You can find out more about the ereferral service on the nhs website. Helping patients manage their referral online nhs digital. Call your gp surgery or use their online services to book evening and weekend appointments. If you are referred to a hospital or clinic, you can book your appointment online. Book an appointment using the nhs ereferral service. Please make one appointment for each member of the family who needs to be seen. Change, cancel or enquire about your hospital appointment. The launch of the ereferral service is intended to be a step towards achieving paperless referrals in the english nhs. Your appointment with bmi healthcare will be confirmed by letter, along with any instructions to follow in preparation of your appointment.
Nhs ereferral service formerly choose and book referrals. Book an appointment northumberland park medical group. The nhs ereferral service ers combines electronic booking with a choice of place for first hospital or clinic appointments. Nhs ereferral service appointments to suit you formerly known as. On the internet by accessing nhs ereferrals through nhs ereferrals you will need to have your ubrn and password to hand. The nhs ereferral service previously known as choose and book is a national electronic referral service that the whole of the nhs is adopting. If youve been referred to a specialist through the nhs ereferral service, booking your appointment online is easy, safe and secure. Appointment times may vary during illness and holidays. Bookings can be made online, using the telephone, or directly in the gp surgery at the time of referral. When you and your gp agree that you need to see a specialist you will be able to choose from a list of hospitals or clinics. These examinations do not form part of nhs services, you will be charged for any such examination. As a gp, ive seen how vetting hospital referrals can help. You will also be able to choose the date and time of your appointment. Patients can choose their initial hospital or clinic appointment and book it in the gp surgery at the point of referral or later at home on the phone or online.
When patients book their own appointment, hospital say there are half as many missed appointments. Please see the information on see a doctor or healthcare professional, which might help you decide whether a gp appointment is truly necessary or whether it might be better for you to see a pharmacist, optician, dentist or other healthcare professional. Outpatient bookings stockport nhs foundation trust. These appointment slots are for a variety of different appointments, and can be booked through your gp practice when they are open or by phoning nhs 111 if your practice is closed. We try to keep to time but please be patient if someone before you takes longer than planned. If you require an urgent appointment, please telephone at 8. The nhs is rolling out a scheme that requires all family doctors in england to seek approval from a medical panel for all nonurgent hospital referrals, including hip. Cancel or request to rebook your outpatient appointment. The ers manage your referral website is easy for patients to use. You can book your appointment via the nhs ereferral service. Due to the nature of some conditions, some of our services do not require a referral via ers and can be referred in to using other methods.
Choose and book referrals in the past when your doctor referred you to a specialist, the appointment was arranged by the hospital and sent to you by post. New referrals are processed by administration teams, follow up appointments are processed by the clinic reception areas. Appointments are available with any doctor, although appointments with a named gp of your choice may take longer. In england, the nhs ereferral service ers is a national digital platform used to. To book an appointment please telephone reception on 072 452081 between 8. Patients can choose their initial hospital or clinic appointment and book it in the gp surgery at the point of referral, or later at home on the phone or online. Please check the fee chargeable when you require to arrange. The nhs ereferral service previously known as choose and book is a national electronic referral service that allows you to choose the place, time and date for your first outpatient appointment. Nhs ereferral service previously known as choose and book. Appointment slot issues within the nhs ereferral service. It can be done while youre at the gp surgery, or online, using the shortlist of hospitals or services provided in your appointment request letter. Remember if you do not need your appointment, or simply want to change it, call the practice on 01494 439149, log onto your patient access account, or complete the cancel appointment form shown below. If your doctor has referred you to a specialist for further care you will be asked to book your appointment using the nhs ereferral system.
On the telephone by contacting the national telephone appointments line tal on 0345 608 8888 between 7am and 10pm. Completing referrals electronically allows gps to book in patients hospital appointments right away and offer them a choice of date. To compare waiting times for hospitals, use the find hospitals page. The nhs ereferral service, the successor to choose and book, is planned to golive on monday 15 june 2015. You can book, cancel or change a hospital appointment by contacting a hospital directly by phone or through their website. The nhs ereferral service ers combines electronic booking with a choice of place, date and time for first hospital or clinic appointments. Patients can take control and book their own appointment on a convenient date and time and at their preferred hospital or clinic if there is a. If you have a new patient appointment booked through the electronic booking system called nhs ereferral and need to cancel this or rebook the appointment, you need to contact the national telephone appointment line on 034560888888 between 8am to 8pm weekdays, and 8am to 4pm weekends and bank holidays. Imperial college healthcare nhs trust referral information. Book your appointment online 247 with patient access or mygp app repeat prescriptions. Current patients requiring an appointment should contact the clinical assessment service 0207 683 4676 to arrange an appointment. Using the information on your appointment request letter, you will then be able to book your appointment online or call the appointment line tal number at the bottom of that letter to arrange a suitable date and time for your initial appointment. Gp referrals please use the ereferral choose and book system to book new patient appointments only.
Referrals and follow up information cambridge university. To make or change a day case or inpatient appointment at any of our hospitals, please contact the relevant admissions office. Referralsappointments homerton university hospital. Book an appointment using the nhs ereferral service nhs. Patients can book their appointments online safely, securely and easily at. You can book an appointment with the patient in your surgery if you wish, or the patient may book independently. To change or cancel your appointment, call the clinic number on your appointment card or letter. You can also use the nhs ereferral service if you have received a letter saying. Use the patient booking app or visit the nhs ereferral service website to book your appointment online.
Booking your hospital appointment nhs ereferral is a service that lets you choose your hospital or clinic and choose the date and time of appointment that is convenient for you. Background and transition arrangements from choose and book to nhs ereferral service. The shortlist is selected by your gp, so make sure you tell them about your preferences during the appointment. Patient guide to the nhs ereferral service st georges university hospitals nhs foundation trust the patient booking website is known as the nhs ereferral service t is available 24 hours a day, 365 days a year it is a secure booking website, that meets national and international standards for holding and. Book an appointment eastwick park medical practice. As well as offering a simplified and fully integrated booking services covering virtually all specialties, the service is a key opportunity to improve the patient pathway and experience by offering the certainty of a confirmed appointment, and. Find out about the nhs ereferral service, including how to book an appointment online, what happens when youre referred by a gp to see a specialist, and. It is important that you report to reception when you arrive for your appointment to verify your attendance. Hospital appointments contact the hospital directly. Under the new nhs ereferral service, patients can choose their initial hospital or clinic appointment, book it in the gp surgery at the point of referral, or later at home on the phone or online. It gives you your unique booking reference number and password.
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